Trained on your brand
We train the bot on your website, product docs, FAQs and past support conversations, so it speaks in your voice with your facts.
[ Service ]
AI Chatbots & Support Bots
We build AI chatbots that deliver fast, consistent, human-like responses — in your brand's voice, around the clock.
[ Scope ]
What's Included
24/7 multi-channel support
The same quality of answer on your website, WhatsApp and Instagram — wherever your customers already are, without interruption.
Smart human handover
Anything the bot can't resolve is routed to the right agent with a conversation summary, so customers never repeat themselves.
CRM and helpdesk integration
Works with tools like HubSpot and Intercom — creating tickets, updating records and keeping history in one place.
Analytics and continuous improvement
We analyse conversation data regularly, spot the questions the bot misses and make it measurably better every month.
Puraeon’s AI chatbot service builds support bots that answer customer questions 24/7, trained on your own content and speaking in your brand’s tone of voice. The goal: cut response times from minutes to seconds and measurably reduce your support team’s workload.
Our approach
We don’t install a generic bot template. First we analyse your support conversations to extract the most frequent questions and the real language your customers use. The bot is trained on that data — and when it doesn’t know something, it says so and hands over to a human instead of making things up. Before launch we test against real scenarios, and after going live we keep monitoring conversation quality together with you.
Our measure of success isn’t how many messages the bot replies to — it’s how many issues it closes with a satisfied customer.
What we deliver
- A production-grade chatbot trained on your content and tuned to your voice
- Deployment on your website and messaging channels (WhatsApp, Instagram)
- Integration with Intercom, HubSpot or whichever helpdesk you use
- Human handover rules with conversation-summary routing
- A monthly conversation analysis and improvement report
Who it’s for
A fit for e-commerce and SaaS teams answering the same questions many times a day, service businesses that don’t want to miss sales or support outside office hours, and any team that wants to scale support without scaling headcount.
Tools we use
We use a RAG architecture with vector search on Supabase for the knowledge base; Intercom, HubSpot and Twilio for channel and ticketing integrations; and n8n for flow orchestration. The bot is built alongside your existing tools — never as a replacement for them.
Frequently Asked Questions
Is the chatbot trained on our own data?
Yes. We train the bot on your website, product documentation, FAQ content and past support conversations — so it answers accurately, in your brand's tone of voice.
What happens when the bot can't answer a question?
It hands the conversation to a human agent along with a summary. The customer never has to repeat themselves, and your team picks up with full context.
Ready to Start Your AI Project?
Let’s explore how AI can boost your workflow and business performance.